At Pretty Bear, your privacy and the security of your personal information are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make purchases, or interact with us in other ways. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect both personal and non-personal information to provide you with a better shopping experience. The types of information we collect include:

Personal Information

This includes information you provide directly to us, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (credit card or PayPal details)
  • Account information (if you create an account on our site)

Non-Personal Information

This includes information that is automatically collected when you visit our website, such as:

  • IP address
  • Browser type and version
  • Device information (e.g., smartphone or desktop)
  • Referring URL (the website you were on before visiting ours)
  • Pages you visit on our website
  • Time spent on our website
  • Interaction with our website’s content (e.g., clicks, scrolling)

How We Use Your Information

We use the information we collect to enhance your shopping experience, improve our services, and keep you informed about Pretty Bear products and promotions. Specifically, we use your information for the following purposes:

  • Order Processing: To process your orders, including shipping, billing, and payment information, and to communicate with you regarding your orders.
  • Customer Support: To assist you with any questions, issues, or inquiries you may have regarding our products or services.
  • Personalization: To personalize your shopping experience by offering product recommendations and tailored content based on your preferences.
  • Marketing and Promotions: To send you promotional emails, newsletters, and other marketing materials. You may opt out of receiving these communications at any time.
  • Improvement of Services: To analyze user behavior, improve our website’s performance, and enhance our overall customer experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

Pretty Bear uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences, customize content, and track site usage. You can choose to accept or decline cookies in your browser settings, though some parts of our website may not function properly if cookies are disabled.

We may also use third-party analytics services (such as Google Analytics) to gather information about website usage and trends. These third-party services collect information in an anonymous form, and we use this data to analyze website performance and make improvements.

How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: All sensitive information, such as payment details, is encrypted using SSL (Secure Socket Layer) technology to ensure that it is securely transmitted over the internet.
  • Access Controls: We limit access to personal information to authorized personnel only. Employees who handle personal data are trained in data protection practices.
  • Secure Payment Processing: Payments made on our website are processed through trusted third-party payment processors that comply with industry security standards, including PCI-DSS.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing orders, delivering products, and performing marketing services. These third-party providers are obligated to protect your information and use it only for the purposes for which it was shared.
  • Legal Compliance: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes to this policy if your information is transferred.

Your Rights and Choices

As a customer, you have certain rights regarding your personal information. These include:

  • Access and Correction: You have the right to access, review, and update your personal information at any time. If you have created an account with us, you can update your information through your account settings. If you need assistance, please contact our customer support team.
  • Opting Out of Marketing Communications: If you no longer wish to receive marketing emails or newsletters from Pretty Bear, you can unsubscribe by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
  • Data Deletion: You can request that we delete your personal information. Please note that certain information may need to be retained for legal or business purposes.
  • Cookies Preferences: You can control cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites for your convenience or informational purposes. These sites have their own privacy policies, and we encourage you to review them. Pretty Bear is not responsible for the content or privacy practices of these external sites.

Children’s Privacy

Pretty Bear does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated at the bottom of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.